Below are frequently asked questions that we hope will answer your questions. Please feel free to contact us if you need furthur assistance.
Where do Cut-to-Size Plastics ship to?
We ship products in the Continental US only. We offer free Ground Shipping in the USA, excluding Hawaii and Alaska. We currently DO NOT offer any shipping to post office boxes, APO's or FPO's. For International deliveries - Please contact us.
Will I be notified when my order is shipped?
Yes! Cut-to-Size Plastics will send you an email when your order has been dispatched. Your shipment will include a tracking number and the according details and link to the shipping couriers.
How do I pay?
We accept major debit and credit cards.
I need my order urgently! Can I pay for faster shipping?
Yes, we can help ship your order using express delivery. Please contact us after your order so we can find you the fastest and most cost effective shipping option.
What should I do if I wasn't home when a delivery attempt was made.
When a delivery attempt is made and you're not home, the shipping carrier will leave a note indicating a delivery attempt was made and he/she will try again tomorrow. They might also give you instructions to have you call and schedule a delivery for the next day or have you pickup the package at your local shipping hub.
What happens if my order is damaged when I receive it?
Please contact the mail carrier customer service right away and file a damage claim. You have 24 hours to report damages and/or discrepancies. After 24 hours you will not receive a refund, replacement or exchange.
How do I activate my account?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at email@example.com
Do you offer refunds?
We cannot offer refunds as most orders are custom made to our customers own specification. However, we will try our best to find a solution for our customers.
How do I choose the size of my radius corners?
If your Cut-to-Size product requires rounded corners, please select "Radius Corners" under the "Edge Finishing" option.
What are polished edges?
When cutting an acrylic sheet to size, the saw blade will create a jagged matte finish on the edges. The saw blade edges will work great for certain application that doesn't require a glossy show finish. However, we offer flame polishing of the edges of our cut-to-size acrylic sheets. We run a precise flame on the edges that will produce a smooth and glossy finish.
Usage of Personal information
All personal information that is used to identify any individual such as a first and last name, home address, email address or other contact information are kept in secret. As usual you can visit our web page without telling who you are or revealing any personal info about yourself. We use personal information to process and deliver your order and for billing.
How we protect your personal information
We guarantee that your personal information is protected. Our online store uses an SSL for the checkout process to keep your billing information safe. No credit card information is saved on our system. We don’t share your personal information with any other third parties.